We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com.
If your return is accepted, we’ll send you instructions on how and where to send your package. The customer is responsible for any shipping costs during the return process and the customer accepts a 25% cancellation fee. Items sent back to us without first requesting a return will not be accepted.
Not all items are available for return. We bring in products directly from the manufacturer, and if the manufacturer doesn't permit certain item returns, we cannot accept a return. Special order products and custom order products are not eligible for a return or refund. Each return is judged on a case-by-case basis and so it's best to get in touch with us directly via email to start the return process or if you have any questions about your specific item.
You can always contact us for any return question at firstname.lastname@example.org.
Order Cancellation Policy
If your order is still in the processing stage, you can cancel your order for a full refund. Please reach out to a team member immediately to cancel your order. If your order has left our warehouse and been shipped out, please see the return policy above.
If you placed an order and a team member has notified you that your item(s) are on backorder. There are typically three ways to proceed:
- You can wait for your backordered item to arrive at our warehouse and when it does, your item will auto-ship out to you.
- You can cancel the order and accept a full refund.
- You can exchange your item for a similar alternative. If this is applicable to you, a team member will let you know at the time you receive your backorder email.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.
Many of our products have guaranteed warranty policies, ensuring that you will get a fully operational, completely functioning unit. See individual product pages for item warranties as they vary between manufacturers.